We currently ship to street addresses and P.O. boxes within the 50 United States (standard shipping only), and to APO/FPO U.S. Military addresses (standard shipping only). We do not ship internationally or to the U.S. territories without prior communication.
We do our best to respect color preferences, but we reserve the right to ship kite and board orders from available inventory, regardless of kite or board color.
Rates may change
Our shopping cart automatically calculates your shipping quote and may be subject to error which may require correction.
Overnight, 2-day, and 3-day packages are delivered Monday through Friday only.
Caution stands behind its merchandise 100%. We want all our customers to be completely satisfied with our products and if there seems to be a problem with a product purchased from our online store, please call or email us so that we may assist you. Prior to returning items please get a Return Authorization number from one of our customers service representatives. Please go to our CONTACT PAGE to start that process.
In the event Product is being returned un-used due to a reason other than warranty or customer dissatisfaction it is subject to a 20% restocking fee.
When returning items the following is required:
1. Obtain a RA # by contacting us by phone or by email.
2. Make sure all returned items are in the original packaging.
3. Any items returned for reasons other than defects must be unused and returned within 30 days of original purchase.
4. Unused, means the kite hasn’t been unfolded or inflated and lines haven’t been unwinded off the control bar.
5. The customer is responsible for the cost of shipping returned items.
6. We will not give a credit or refund for used merchandise.
Every once in a while a product defect gets past our quality control technicians, and if you have received a defective item from us, return the item and a copy of your invoice. Please inform us which you prefer: a replacement item or a refund for the defective merchandise.
ITEMS DAMAGED IN SHIPPING
Please notify us immediately so we can take the proper steps to replace the damaged merchandise.
CONTACTING CUSTOMER SERVICE
If you have questions about a return, please go to our CONTACT PAGE to get a hold of us.